Support

Charities, start-ups or enterprise - we have a support package to suit

Cloud 9 delivering the benefits of an IT department, without the overheads

Getting your IT right when your organisation is just starting out is essential. We know that choosing the right solution can be daunting and that it’s important to choose robust and flexible solutions that grow with your business in a cost effective way. Cloud 9 has extensive experience of working with charities and  start-up companies and helping them mature into sustainable businesses, with a pedigree borne out of Bloxham Mill Business Centre, our IT team have been supporting local businesses for the last decade.

For some organisations Cloud 9 operates as their IT department: providing advice: installing computer systems: performing regular preventative maintenance - all to ensure the smooth running of their businesses.  For others it means complimenting the in-house team; in a strategic consultancy role: to fill skills gaps and to provide extra resources as required. For the enterprise level, we are another pair of safe hands to fill the gaps in your existing team.

For all clients it means understanding their long term business objectives, and designing technology solutions that will enable them to reach these goals as their businesses grow.

Cloud 9 Support Solutions include:

• Remote Monitoring of your IT systems
• Running a help & support desk for your staff
• Managing your back ups, internet connectivity & security
• Performing regular maintenance on essential systems and keeping your systems up to date with latest patches
• Managing your Email
• Desk top support and fix
• Server break fix support
• Onsite Engineers
• Project Management
• Datacentre Migrations
• Infrastructure upgrades
• Providing holiday cover for your staff
• Helping to fill skill gaps
• Remote takeover of PC's, laptops and servers