Virtual Assistant

Perfect customer service is a critical factor for success in any industry; however, the cost of maintaining good customer relations can be hard to swallow. With Cloud 9’s V-Person from Creative Virtual, your customers receive friendly and competent service 24 hours a day, all year round. Your Cloud 9 V-Person will answer questions in natural language, instantly giving customers the information they seek - and for a fraction of the cost of a human customer services assistant.

Benefits

• A Virtual Person (customer service representative, product specialist, sales person, entertainer or a combination of all these; available 24/7)
• Intelligent (powerful natural language engine; keeps the context of the conversation; just like interacting with a real person)
• Highly accurate (over 90% accurate)
• Considerable return on investment (up to 50% call deflection)
• Unique insight (real-time conversational reporting)
• Highly scalable (supports thousands of concurrent users)
• Open (powerful scripting language for easy integration with other applications/databases)